East Asia Digital Information Services (Guangdong) Limited.

Deputy General Manager – Customer Contact Centres (Job ID: 2782)

Responsibilities

• To be a team member of East Asia Digital Information Services (Guangdong) Limited.
• To work currently at Mainland China's Guangdong Province under secondment arrangement.
• To lead the Customer Contact Centres including Hong Kong Hotlines, Mainland Hotlines and Telemarketing.
• To be responsible for planning, project management and staff development.
• To meet service level agreements, business targets and comply with relevant regulatory requirements.
• To implement and monitor new task migrations.
• To streamline operation processess to improve cost control and productivity.

Requirements

• University graduate in Banking, Finance or related discipline.
• Minimum of 10 years' solid working experience in banking, call centre or business process outsourcing, of which at least 8 years at managerial level.
• Solid experience in banking/call centre operations.
• Strong leadership, management, communication and interpersonal skills
• Proficiency in both spoken and written English, Chinese and Putonghua.

Please apply online via the BEA Careers website at https://careers.hkbea.com/psp/hcmprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=UFOCUS=Applicant&SiteId=1&JobOpeningId=2782&PostingSeq=1 or by clicking the "Apply Now" button below. Kindly note that if you are a new user, you have to first create your User Profile before you can apply.

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after six months.