Job Description

We are searching for a highly motivated and enthusiastic person who will provide front line support to the Finance Product Control businesses. Working in partnership with the business to provide quick resolutions to their issues, driving stability, efficiencies and effectiveness improvements to help us and the business succeed. The role will entail hands-on investigations, issue resolution, Incident management, and taking part in initiatives to improve the production platform. You will develop detailed knowledge of Finance business processes and work closely with your counterparts globally in a follow-the-sun support model, along with application developers and business analysts in the project team. This role will provide Data Investigation/Level-3 technical Support with high requirements on technical skills and financial accounting knowledge. We are looking for a person who can not only fix the issues but also provide solutions to fine tune the application.

Responsibilities:

• Be responsible for adherence to Service Level Agreements for Data Investigation/ Level 3 application support services defined
• Perform E2E data issue analysis
• Provide solution to critical and strategic business technology challenges
• Timely identification, communication, and escalation of all production issues for timely resolution within the service level agreement.
• Follow and enforce GPA application support operation excellence principles and governance.
• Identify the area of fault (code, environment, or configuration) and guide the appropriate team in constructing and implementing the fix.
• Maintaining and updating technical documents beneficial for application support
• Develop support-script and simplify-data-investigation scripts
• Ability to delve deep into the code structure to understand complex algorithms and troubleshoot system/data problems.
• Provide technical oversight across systems and applications; leverage support skills across multiple teams and departments.
• Debug and test new software / applications and able to make general enhancements to the existing software / applications.
• Demonstrate drive and initiative; be goal-oriented, dedicated and self-sufficient.
• Partner with development and other technology teams to develop strategy regarding overall architecture and infrastructure, identifies and defines necessary system enhancements; analyzes existing system logic, identifies problems; and recommends and implements solutions
• Be able to work well under pressure, adapt quickly to changing priorities and maintain focus on key tasks during busy periods.
• Responsible for system availability / stability within the production environment to agreed business levels.
• Communicate complex technical issues to business users in a language they understand
• Assess and prioritize issues based on criticality.
• Able to provide effective client communications regularly and escalate when appropriate.
• Plan for and execute annual Continuity of Business (COB) tests, which will involve liaising with DBA’s, System Administrators, Users and other technical support teams to ensure test plans are executed as per the plan.

Qualifications:

Degree in Business or Computer Science, or equivalent experience

• 5+ years experience in managing large scale data warehouse and good understanding of ETL process
• Possess strong analytical skills and ability to resolve issues tactically while searching for strategic resolution
• 5+ years with Relational database and Unix operation system related skills are required
• 5+ years with PL/SQL, Preferably Netezza and Oracle SQL with understanding of RDBMS / Appliance Architecture
• Knowledge of Data modeling concepts, experience in Banking Systems is preferred
• Strong oral and written communication skills
• Confidence and ability to work with all level of management
• Strong team player and ability to lead the global team
• Willing to work flexible hours
• Experience working in a support environment and dealing with business and technology users in a support role
• Proficiency in dealing with complex technical issues in an application support role (NOT desktop) support.

C13

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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Time Type :Full time

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