The next 5-10 years will see the software industry move away from on-premises software solutions towards software delivery via cloud-based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.
Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. We already have the core infrastructure that all of this is built on.
 
The future is about providing higher level services that companies can more quickly consume. Oracle poses an interesting concern for other hyperscale cloud providers, they are not worried about us catching them Infrastructure as a Service (IaaS) side, they are worried more about Oracle ‘s enterprise customer base and the unique opportunity to convert those customers to cloud.
 
Oracle plans to manoeuvre the entire company’s tech focus to provide this.

Description

What You’ll Do:

Are you an experienced Data Centre Technician that has experience in data centre design/operation, racking, stacking , hardware break fix  and everything in between?
 
Interested in new challenges and being part of a newly created team working on critical projects? 
Then we’d like to talk to you!

•    An Oracle Data Centre Technician will be the primary contact between the technology teams and the Data Centre Environment. 
•    As a skilled trouble-shooter on a wide range of Data Centre environment and systems you understand which issues to escalate to the appropriate resolver groups.
•    Setup and support of IT hardware and software, utilising remote access tools as required
•    You create and maintain documentation on technologies you support. 
•    You understand all aspects of the equipment you support. 
•    You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. 
•    Expected to improve current processes and introduce automation with aim towards simplification.
•    You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. 
•    You understand all aspects of the equipment you support. 
•    Some travel will be involved.

Required Skills/Experience:

What You’ll Bring
•    A certification such as CompTIA A+ certification or CCNA OR equivalent work experience
•    Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered
•    Min 3 years of experience in IT Infrastructure support with Hardware and Networking troubleshooting in a mid-sized environment (200 - 1000+ server systems).
•    Min 3 years experience of data centre M&E equipment
•    Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
•    Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
•    Experience working in a mission critical operations environment
•    The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
•    Ability to speak confidently & communicate clearly in a virtual environment
•    Strong Adherence to process and be process champion (including drafting new processes or challenging shortcomings in existing)
•    Excellent communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
•    Experience providing client-facing, direct customer support and service.
•    Highly service-oriented, reliable, responsible, self-motivated
•    Fluent in English

Required Data Centre experience
•    Rack, stack equipment including commissioning of new racks
•    Strong structured cabling skills on fibre & copper (e.g looming, term & test)
•    Airflow management (hot aisle, cold aisle, containment etc.)
•    Thorough understanding of data centre design, including electrical and cooling plant & operation thereof

Required systems & hardware expertise:

•    Hardware repair, diagnosis & break/fix
•    Cabling (Fibers & copper) installation & troubleshooting
•    Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
•    IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
•    Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
•    Base Operating System Installs and configuration
•    Systems administration (Linux and/or Windows Servers)

Role Responsibilities and Requirements:

•    Be the primary contact to junior technicians and other technical teams & non-technical teams (e.g networking, compute, compliance, business operations).
•    Participate and provide guidance to other technical teams in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
•    Understand internal customer problem and provide technical solution in timely manner
•    System board level repair and fault diagnosis to SLAs
•    Planning & commissioning new rack positions
•    Involvement with the design & commissioning of new whitespaces
•    Structured cabling installation is a significant part of this position
•    Keep up with the latest technologies and be apply to apply them appropriately
•    Adherence to defined Health & Safety processes at all times
•    Working as part of a multi-disciplinary team without friction
 
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable). 

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).