Minimum qualifications:
- BA/BS degree or equivalent practical experience.
- Ability to lift/move (25kg~) equipment as required. Ability to work non-standard work hours as needed, including working weekends, holidays and shift-based schedules.
- Ability to travel across APAC up to 50% of the time, as required.
- Ability to speak and write in English and Mandarin fluently and idiomatically.
Preferred qualifications:
- Experience as a team, project or technical lead.
- Experience working with and troubleshooting hardware/network-related issues using Linux based tools.
- Experience working extensively on data center server and networking hardware, with a solid understanding of the infrastructure at a high level.
- Experience with hardware architecture, maintenance and repair.
- Demonstrated level Linux skills, including installation, systems administration and troubleshooting skills. Advanced Networking knowledge, including topology and protocol understanding.
- Effective people and communication skills.
About the job
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We're always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Contribute to and lead efforts/projects in the deployment, maintenance and support of current and new data center infrastructure.
- Lead complex troubleshooting, and resolve critical or escalated technical issues regarding affected equipment.
- Test and troubleshoot new complex server hardware components and designs.
- Configure and troubleshoot Linux OS-related issues on our servers. Participate actively in on-call rotations to support our data center infrastructure, which may include occasional after hours, weekend and national holiday shift work.
- Lead and take part in the development of processes and documentation for new areas of work or knowledge. Mentor, train and guide new team members.
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