Title\:                    Oracle Veteran Internship Program

                             Data Center Operations Technician Intern

Location\:            Dallas, TX priority or Reston, VA (relocation and/or travel not available)

About the Data Center Operations Technician Intern Position\:

Oracle’s Cloud Data Center Operations team is building and supporting new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their businesses on our cloud, and our mission is to provide them with best in class compute, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services.

As Data Center Technician Intern you will have an opportunity to develop skills related to DC Operations and provide support to the local support teams. You will learn to troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of Data Center environment and systems you understand which issues to escalate and their appropriate resolver groups.  You will create maintain and improve processes and documentation on technologies you support, understand all aspects of the equipment you support, know how to innovate and make decisions on your own,  take direction and feedback when it is given, pay attention to all details involved.  As well, you will help introduce automation with the aim of simplification.

Responsibilities\:

The Data Center Technician Intern is an enterprise data center entry-level position. Training will be given in all needed areas.

• Act as technical liaison for our technical teams
• Champion standardization, innovate to simplify, increase efficiency while driving down cost
• Ensure that contractors and vendors are delivering quality services and that all SLAs are being met
• Execute small projects on your own and work with management  to plan and complete large local projects
• Understand all aspects of the equipment you support
• Proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments
• Making recommendations to resolve system errors and performance issues and take corrective actions

Preferred Education and Experience\:

US Veteran transitioning from active service or Military Spouse new to corporate experience preferred

Bachelor’s degree or equivalent work experience preferred.

• Knowledge of data center ecosystem (cooling, electrical, networking, and structured cabling)

• 1 year relevant experience in a Support / Operations role preferred

Top 3 skill sets / technologies in the ideal candidate\:

1. Sun /Oracle Hardware or any major server technology experience
2. Linux Operating systems experience
3. Virtualization experience

Knowledge, Skills and Abilities\:

Must demonstrate strong foundational knowledge of 2 or more of the following areas\:

• Systems administration (Linux and/or Windows Servers)
• Strong troubleshooting skills
• Understanding of Networking (DNS, TCP/IP)
• Understanding of scripting (Java, Perl, Ruby, C#, and/or PHP)
• Demonstrated examples of process improvement execution
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
• Excellent oral and written communication skill
• Ability to take direction, understand SOPs/ MOPs, and escalate appropriately
• Open to provide after-hours support as needed
• Experience supporting large, Enterprise customers in an Operations environment

About the Company\:

Oracle remains the gold standard for database technology and applications in enterprises throughout the world\: With annual revenues greater than US$37.7 billion and more than 430,000 customers— including 100 of the Fortune 100—Oracle is a global provider of enterprise cloud computing. Deployed across industries in more than 175 countries, Oracle empowers business of all sizes on their journey to digital transformation. Oracle Cloud provides leading-edge capabilities in software as a service (SaaS), infrastructure as a service (IaaS), and data as a service (DaaS). For more than 35 years, Oracle is the enterprise technology partner that positions companies for tomorrow, today.

About Oracle Veteran Internship Program\:

Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development. At Oracle, we are committed to the development and professional growth of our veterans and military spouses. Our paid intern program is specifically designed to aid military veterans injured during training missions and military campaigns worldwide and military spouses new to the corporate sector in their transition to a career in the private or public sector.

Veterans and Military Spouses accepted into our program will work closely with corporate leadership, military veteran coaches and HR professionals to help prepare for a successful transition. Interns will engage in on-the-job training and professional development in fields such as information technology, technical/systems consulting, technical support, facilities, finance, human resources, logistics, marketing, sales or developmental training in sales or for customer support (as available).

!|!This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act.





Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

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