Job Summary  Responsible for supporting TSS reporting, analysis and system administration efforts of the evolving TSS organisation,  by contributing to ongoing service delivery alignment and continuous improvement. This role works closely with the TSS  Operations Leader to ensure that various reporting and system project initiatives are delivered effectively and efficiently  across TSS. Key stakeholders include the TSS Leadership Team, TSS service delivery team members and GDS and  HR Services functions. This role reports to the TSS Strategy & Operations Leader. Essential Functions of the Job •Executes upon various existing TSS reporting and analysis requirements. •Identifies and implements ongoing continuous improvement for all new and existing TSS reporting requirements in  systems like SQL, Alteryx and Power BI •Performs system administration duties for a digital records management platform. Maintains the database by  updating business classification schemes, security levels, metadata, access controls, records types, locations,  reports, retention schedules, workflows and destruction of documents •Provides an “Ask HR” service to digital records management end users, responding to stakeholder enquiries in  accordance of SLAs •Supports and participates in multiple TSS change projects/initiatives, providing special project support to the TSS  Strategy & Operations Leader •Production of project plans, leads project meetings, resolves concerns and highlights obstacles to appropriate  stakeholders. Identifies risks and escalates as appropriate •Project status updates and reporting •Supports the development and execution of change management plans  •Provides general operational support to TSS Leadership and their teams to meet operational and service delivery  priorities  •Provision of support to TSS centres for major system project roll outs as required •Maintains core TSS documentation such as organisation charts and TSS customer sharing decks •Proactively shares knowledge across the TSS Operations Support Team to identify interdependencies
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•Advanced proficiency in Excel with strong reporting attention to detail. Experience in creating and administering SQL 
and Power BI databases an advantage

•Strong technical proficiency in use of HR related systems

•Ability to work independently in a fast paced environment to meet deadlines and manage multiple tasks, with a 

strong client focus and ability to manage expectations.

•Strong organisational and planning skills together with an intelligent, proactive approach to problem solving.

•Ability to demonstrate initiative and vision and identify opportunities for process improvement.

•Ability to accept and navigate situations with ambiguity and complexity to progress recommendations and decisions
•Collaborates and workseffectively with others, builds and maintains relationships with TSS service delivery and 

operations team members and stakeholders
•Experience in working virtually in a global organisation

•Effective skills in the development of project plans, roadmaps, action logs, project charters and status reporting.
•Strong written and verbal communication and facilitation skills 

Other Requirements 

•6+ years work experience preferred, including professional office experience and/or HR reporting and systems 
experience

•Flexibility in approach to working on a global scale and at times across time zones
•Culturally sensitive, capable of handling interactions with a “global mindset”.

•Preference for candidate to come from a GDS centre within EMEIA or Asia Pac time zones

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TSS Operations System & Reporting Analyst  Job Description 

Demonstrating Exceptional Client Service  

Connected

•Uses excellent communication and interpersonal skills to forge strong working relationships across TSS and within 

HR Services and GDS

•Proactively manages stakeholder updates and communication of key project achievements

•Leverage subject matter experts opinions to shape and employ best practice methodology

•Listens and asks thoughtful questions to respond to, manage and resolve all issues raised by project team members

Insightful

•Utilises judgement of priorities, current issues and knowledge to review and respond personally to queries

•Takes ownership of enquiries and ensures issues are referred onto the appropriate person accurately and in a timely 

fashion.