Position Description: The team member will interact with DCG Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%) This position is dedicated to meeting the expectations of internal and external customers. Representative will work in our Solutions Design dedicated sub- team of the Sale support function. Focused on providing support on Global Level. Building strong relationship and supporting sellers to offload them from Administrative and non-customer facing activities connected with the SAP HEC project. The role is instrumental for increasing our Sellers efficiency and focus on our customers. Responsibilities include: • Contract Creation • Validation of terms and conditions • Contract Maintenance to meet TruScale solution conditions • Contract Project management with all needed AF`s (Pricing, Services, Professional Services, Finance… • Overview of existing projects and prioritization • Proposal and Price Quotes Creation (HW, Services, Prof. Services, SW…) • Solution Design / Configuration • Scope of work Preparation • Process Education and New Tools Testing • Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel… #### Position Requirements: The Sales Support Representative will have excellent contract language / creation background, quality improvement, and organization skills. Other requirements included: • Strong written and verbal English communication skills • Additional European language skills are an advantage • At least 2-3 years of experience in Customer Service service, back office or sales support is an advantage • Strong PC Background (Word, Excel, etc) • Customer Satisfaction and Customer Escalation Management • Strong ability to gather, analyze, monitor and document data • Exceptional interpersonal and relationship management skills • Facilitation and collaboration skills • Must be a team player who is highly motivated & detail oriented • Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / projects / priorities • Able to manage priorities and demonstrate a strong aptitude for critical thinking and problem resolution. This is a great opportunity for you to be a part of a fast growing environment and to influence the way Lenovo is doing business. The role enables steep learning curve about the DCG Business and opens many ways for further development of career within the DCG group. Base gross monthly salary from minimum 1500 EUR and above, depending on experience + variable part 12% of your annual earnings What Lenovo can offer you: • 3 sick days per year • Additional vacation days • 100% sick leave compensation up to 2 months per year • A broad selection of soft / hard skills trainings and individual mentoring • Employer contribution to the Third Pillar Pension System Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. About Lenovo Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.