Responsibilities

• Help customers via email in a professional, polite and articulate manner.
• Provide timely follow-up with customers to ensure high customer service quality.
• Troubleshoot, investigate and report potential problems and bugs using the established reporting and tracking processes.
• Log all communications and essential information into an internal CRM system on a daily basis.

Requirements

• Excellent written and verbal English skills. Minimum CCET level 4.
• English customer service or technical support experience preferred with a customer-focused attitude.
• Impeccable time management, project management and multi-tasking skills with minimal supervision.
• Ability to quickly learn new technology with a solid understanding of computer system and web-based technology.
• Ability to work individually as well as to coordinate work with others in the team.
• Ability to work under pressure.

上班地址：成都市锦江区红星路三段一号国际金融中心一座49F