Here to Move

空运驻场客服Customer Services Representative-Inhouse

负责接听电话,为客户提供优质高效的服务，与客户保持良好的关系

并监督SOP或公司政策的正确实施。

你的主要职责：

• 负责客户订舱服务。
• 专业的应答客户空运全方位的信息，如：航程时间、价格、海关要求、包装、国家特殊要求
• 与航空公司订舱
• 协助客户了解相关信息和操作指南
• 与操作部门及其他相关部门保持联系，有效率地处理客户要求；
• 有高度的团队精神和纪律意识，遵循管理层的决定，如连班，调班和公司政策；
• 监督运营进展，确保运营期间没有违反公司政策并计算公司利益点

你的资格经验及技能

• 大专及以上学历
• 至少1年的货运工作经验
• 精通中文、英文的听说读写能力
• 精通Microsoft软件，如Excel，word

Be responsible for accepting calls (primarily via the telephone, and including other contact modes like email, fax, etc.) and providing a knowledgeable, courteous, efficient, confident and proactive point of contact for both customers and the network. Maintain good relationship with the clients;

Also responsible for monitoring the SOP or company policy is implemented properly.

Your key responsibility

• Accept and register bookings for services
• Respond to customers consistently and confidently by providing accurate information in all aspects such as transit time, prices, custom paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays) simple account and sales question
• Assist customer obtain information as required and provide customer with accurate information and operation guideline
• Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ full satisfaction without compromising company’s position by over-committing to customers. If necessary, escalate complaints to senior management team to obtain efficient resolution with a purpose of prevent more escalation and avoid reoccurrence
• Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries
• High team spirit and strict self-management follow decisions and direction from management team in shifts, roster, and stipulated policies
• Monitoring the operation is proceeded without disobeying company policy as well as evaluating the profit figure

Your qualifications, experience &skills

• Junior College diploma or equivalent
• At lease 1 years experience in similar position at forwarding company
• Good command of written and oral Mandarin & English
• Computer application skill, e.g. MS-Office Software

上班地址：深圳市罗湖区人民南路3002号国贸大厦21楼