Customer Technology Services Manager

 

Join us on the Digital Team as Customer Technology Services Manager where you will play a pivotal role in owning stakeholder relationships, ensuring the services we provide are aligned to their requirements and being a key contact between hotel partners and our IT Technical Team. 

 

What is in it for you:

 

• Support office is located in Zurich/Oerlikon or Lausanne/Crissier
• Homeoffice work possible
• Grow, learn and enjoy
• Develop your talent through learning programs by Academy Accor
• Take the opportunity to grow within your property and across the world
• Contribute to our local community and make a difference through our Corporate Social Responsibility activities, like Planet 21
• Benefit from our All Heartist card and the offering of special employee rates and other benefits in ACCOR Hotels worldwide
• Earning an attractive compensation package
• LunchCheck Card

 

What you will be doing: 

 

• Working closely with the internal and external stakeholders (Technical consulting/ product engineering services/customer support) to ensure mutual objectives are achieved and are to client satisfaction.
• Accomplish financial objectives, both investment and operations by forecasting requirements; preparing and tracking an annual budget; scheduling expenditures; analysing variances; initiating corrective action
• Solving day-by-day partner request that are owner specific or cannot be solved by helpdesk. Continuously improving helpdesk knowledge on hotel and partner IT Specify that can be delegated as L1 activity.
• Recommend information technology strategies, policies, and procedures by evaluating organisation outcomes; identifying problems; anticipating requirements.
• Monitoring and improving services delivered by Accor and Accor recommended suppliers. Creating/ implementing improvement plans if needed.
• Communicating consistently with customers throughout the customer lifecycle, escalating important issues where needed.
• Be in charge on all technical aspects of hotel openings, manage all third-suppliers involved and provide guidance to hotel owners.

 

Your experience and skills include:

 

• Minimum of 3 years of experience in a similar field
• Excellent communication and people skills
• Desire to work as a team with a results driven approach
• Service Provider mentality for our hotels and our talents
• Fluent in English. French and German and any other languages are very much appreciated

 

Your team and working environment:

 

This position is based in Switzerland, either in our Crissier or Zurich office. You will join the Digital IT Team for Northern Europe.  As part of the Northern Europe Hub you will exchange with hotels and support team members across the region.

You should be eligible to fulfill the requirements for a work permit in Switzerland.

Our commitment to Diversity & Inclusion:

 

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

 

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

 

To join our Group, please visit https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS