Key Responsibilities:

• In charge of the customer service team’s daily management, including time schedule, vacations and work division.
• Give accurate direction and support to CF Manager to facilitate successful completion of organization’s targets and performance goals.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents.
• Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results.
• Work according to the Company’s guidelines, goals and key values, going above and beyond for every customer.
• Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Uses appropriate judgment in upward communication regarding department or employee concerns.
• Ensure members have appropriate training and other resources to perform their jobs.
• Compliance tasks such as Tickets, AML, MIMO cases in Back Office.

Want to Join? If you

• Minimum 3 years experiences in CS roll and Problem solving skills/analytical ability.
• Minimum 1 year experience in CS management role, and has the experiences on cooperating with other offices.
• High level English
• Ability to work under pressure and in a demanding environment. Multi task and agile.
• Familiarity with MS O.S, M.S Office, mobile and the internet world.
• Have excellent interpersonal and communication skills

Nice to have:

• Know us
• Financial markets background.
• More than 2 years foreign company working experiences
• Familiar with Salesforce, google products, tableau

上班地址：上海市普陀区