JOB PURPOSE

The roles has the responsibility to manage and fulfill customer orders for local and foreign currency transactions on a daily basis, which including customer quotation and other special service activities during the order implementation, act as the key customer interface to ensure the delivery on time and keep the operations of order to cash smoothly with good customer satisfaction.

MAIN RESPONSIBILITIES

• Response to customer quotation inquiry or other shipment issue complaint with good service level, and collect the customer feedback and question to the aftersales or any other special requirement.
• Identify and follow up sales opportunities by the way of e-commerce and OTC to support sales promote.
• Receive and execute customer sales order within target processing time, as well as proper invoicing practices.
• Coordinate internal resource to ensure the order delivery on schedule and handle the shipment issue with the supply chain process.
• Regularly report FG inventory allocation and orders processing status to stakeholders with necessary OSMI risky reminder and follow up the necessary action.
• Communicate and coordinate with relative parties (purchase team, suppliers, logistics, Distribution, and sales team) to ensure the operations efficiency and order to cash smoothly. .
• Responsible for L/C terms inspection and work with finance to prepare full set of documentations for L/C negotiation within target processing time
• Support customer to provide the various shipment and custom declaration documentations.
• Handle system processing to recall field service performance and book operation cost of warranty cases.
• Take initiatives to contribute own efforts f in accordance with team consolidation and development with goods performance and service level for cross-support and any other job assignment.

Your profile:

• Good qualification of international trade and FTZ business operations.
• Good at ERP system and desk-top software with strong EXCEL reporting skills.
• High efficiency ability with time management and execution power
• Strong sense of responsibility, willing to work under hard pressure and overtime if necessary
• Good motivation and self-management with strong personal integrity and emotional stability
• Team work spirit with good communication and interpersonal skills.
• Good listening, written and verbal communication in English fluently.

上班地址：福泉北路388号