Responsibilities:
? Manage customer orders from receipt of order to invoice of goods
? Closely work with planners for specific customer requests and priority of shipping
? Ensure that the customer database is kept updated, including customer pricing and shipping details
? Ensure that we maintain a high service level to customer and improve in areas where we perform below customer expectations
? Maintain high level on time delivery performance
? Other tasks assigned by manager to optimize order fulfillment process.
Requirements/Qualifications:
? College diploma or above in Logistics. International Trade or relevant.
? At least 2 years’ experience in customer service.
? Familiar with export procedure, international transportation.
? Detail oriented in handling and following up on customer orders, complaints and custom requests.
? Good communication skill with international customers.
? Strong interpersonal skills with cross functional team.
? Result driven attitude and ability to work under pressure.
? Fluent English both in written and oral
? Knowledge of SAP system is preferred.
职位要求：
同上