Summary of responsibility:

To process and follow up orders in the regional from placement until final delivery

处理和追踪客户订单直至顺利运达客户处。

Enquiries handling and reply

能够很好的处理和解答客户或者最终用户的各种问题

Complaints & Returns handling

处理客户的投诉和受理退货

Main duties / Principal accountabilities:

Order Management & Fulfillment Process follow up in company order processing system Navision, including purchase orders from international and domestic sales orders

通过公司的ERP系统进行订单管理和执行情况的追踪, 包括对产品的进口采购订单和国内的销售订单

Coordinate with shipping to ensure On Time Delivery.

通过和国内外运输部门的协调工作确保货物的及时到达

Follow business rules, service guidelines, verify order price in system

根据公司的管理规则和条款， 确认和证实产品的系统价格

Responds customer inquiries, return requests and complaints

及时回复客户询问，退货和投诉处理

Other tasks from manager or supervisor

经理或主管安排的其他任务

Requirements:

Strong, confident and non-confrontational negotiation skill with customers

自信良好的客户协商能力

Good communication skills; Strong service mindset; Strong inter-personal skills; Good team player

优秀的沟通技巧, 服务意识强烈，人际处理能力强，团队合作良好

Good computer skills,Good written and verbal English language skills

良好的电脑操作技能，英语读写能力优秀

上班地址：上海市徐汇区虹梅路