Customer Service Specialist 客服专员
利洁时家化有限公司BeijingUpdate time: August 17,2019
Job Description
Purpose of the Job:
  • Ensure no out of stock and safety stock is always to be fully maintained.
  • Ensure demand is constantly achieved or higher than target, keep factory volume flat & smoothly.
  • Forecast analysis and demand management.
  • SKU management under one in one out, ensure launch /close/ W.O charge out on time.
  • Keep Monthly Ending Inventory Level lower than PL target.
  • Fulfill SNP weekly demand requirement.
  • Export shipment arrangement and in-transit volume schedule management.
  • Ensure container loading smoothly and forwarder management.
Responsibilities:

1. Keep Monthly Ending Inventory Level lower than PL target. -Biweekly

2. Continue improving factory PFR higher than PL target. -Daily

3. Monitoring FG stock (export) level to ensure no OOS & no overstock-Daily

4. Keep pushing customer & eliminate SLOB stock level. - Biweekly

5. Forecast management: a) collect data from SNP; b) collect FCST directly from non-SNP customer 3) demand trend change analysis improve forecast accuracy. -Weekly

6. Demand Planning: A. Interco demand (order and FC) management and follow up of production schedule to meet Interco request. B. Follow up NPD/EPD progress to ensure delivered as per schedule. - Weekly

7. SKU management including launch/close/W.O to be finished on time.- Weekly

8. Strong knowledge on RB SNP planning process, can be a super user to train future new comer.

9. Work on and maintain related parameter to improve demand accuracy generating from SNP.

10. Keep weekly call with customers, highlight risk in advance, and focus service risk avoiding.

11. Forecast Tracking: Assist to track forecast collection status.- Weekly

12. Loading coordination: Assist to ensure stocks dispatch plan is properly managed between RB and forwarders, and monitor the loading fill rate.-Daily

13. Export shipment scheduling, ensure in transit volume and ETA is 100% accurate in SNP.-Daily

Qualifications:
  • College degree or above
  • Communication skills
  • PC & English literacy
  • Planning & analytical skills
· Efficient and effective in time management


职能类别:其他

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上班地址:北京东路34号

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