Customer Service Specialist

1.Overall Purpose

To discharge the daily operation of customer service in an effective manner.

2.Dimensions

Scope of Service: Shenzhen and all Guangdong & Hong Kong loading ports.

3.Key Accountabilities (Priority and Percentage)

Issuing booking sheet to clients accurately & timely. (60%)

Handle enquires from customers/offices/agents to smooth the work flow. (25%)

Feeder & equipment arrangement for cargo routing via Hong Kong or Shenzhen hub with owned system and 3rd party carriage (10%)

Report issuing as customers’ enquires/internal office. (5%)

4. Job Context

A.Business Contacts

Internal – response to all of departments in Shenzhen and overseas offices

External – External Customers

– Ship agency

– Local vendors, feeder and trucking companies

B.Decision Making

Set the priority for meet the request of customers

Local cost control & cost savings

C.Others

Work to meet tight deadlines

5. Competencies (Knowledge, skills and attributes)

• Good communication skill and customer oriented;
• Good telephone manner;
• Willing to learn;
• Responsible and able to work independently under pressure;
• Fluency in both oral and written English and Mandarin and Cantonese;
• Good Knowledge of MS office

6. Minimum Qualification and Experience

• Degree Holder.
• CET 4 or above.

上班地址：罗湖区世界金融中心A座24楼AB