Customer Service Shift Manager
美高梅(MGM)MacaoUpdate time: August 28,2019
Job Description
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.
我們誠邀才華出眾的您,把握美高梅中國事業機會,與金獅再闖另一座高峰。
Job Responsibilities:
- Ensure the team works at designated area to provide a high level customer service.
- To sign up good quality players and refer to Sales team.
- Assist on handling complaints and to follow up immediately.
- To communicate well between departments thus ensure a smooth operation carry out inside Casino Areas.
- Establish a team atmosphere where all members are treated with dignity and respect.
- Trains, counsels and coaches staff in the performance of their duties; prepares and presents regular performance reviews.
- Performs duties as assigned, always presenting oneself as a credit to MGM Macau and assists others to do the same.
- Performs other job related duties assigned by the management team.
Job Requirements:
- At least 2 years working experience in Casino Marketing on both Slot and Table areas.
- University Graduate prefer.
- Must be fluent in Chinese(Cantonese and Mandarin) and English. Able to use Microsoft Office.
- Must possess excellent customer service skills, interpersonal skills and communication skills.
- Must be cautious, mature, trustworthy and a highly responsible person.
- Strong team building and problem solving skills is a MUST.
- Must be able to work on weekends, public holidays and any company organized events.
- Must be highly self-motivated, strong analytical/problem solving and decision
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