【应届生】Customer Service Representative
苏州富美实植物保护剂有限公司ShanghaiUpdate time: August 14,2019
Job Description
Role & Job overview工作概述
This position provides is a key point of contact between customers and FMC to ensure goods are delivered per customer requested time and quantity.
Job Description职责描述
Job Requirements职位要求:
Education教育背景:
Experience工作经验 :
Capability胜任能力:
This position provides is a key point of contact between customers and FMC to ensure goods are delivered per customer requested time and quantity.
Job Description职责描述
- Receiving, processing and verifying the accuracy of orders from customer utilizing the organizations internal SAP system.
- Initiates required actions for response to order changes, including the maintenance of order/customer information files and communicate the changes to appropriate department/person.
- Resolves all order related issues including credit block, supply allocation, pricing etc. Ensures sufficient authorizations are obtained and documented.
- Follow up and monitor customer’s overdues and escalate to sales forces when necessary.
- Support sales force to check and archive distributorship agreements, ensuring the contracted terms in line with FMC standard sales policy.
- Executes rebate settlement timely and accurately
- Customer visits or business trip may required occasionally.
Job Requirements职位要求:
Education教育背景:
- Bachelor’s degree preferred.
Experience工作经验 :
- SAP experience preferred
- Strong proficiency in Mandarin and basic English language skills.
Capability胜任能力:
- Good problem solving and communication skills.
- Sense of responsibility.
- Result oriented.
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