Responsibilities:

As Customer Service Representative at KMA you are working closely with our Sales Representatives and Project Leaders throughout the sales and project process by

• writing/translating and keeping track of proposals according to project definitions
• creating sales orders from proposals
• following up on payments and invoices
• monitoring of delivery dates and shipment notification
• handling of import procedures and shipment to customers
• keeping regular contact with customer and offering after market services for all installed equipment
• assuring proper and logic filing of relevant project documents
• updating customer and equipment database
• answering and forwarding incoming calls
• arranging travel and hotel bookings for Sales Representatives as well as our Assembly Team

Requirements:

• Educational background in business administration or logistics with work experience in Customer Service or Logistics Department
• Open and friendly personality with strong English and Chinese communication skills (both written and spoken)
• High degree of service commitment and customer orientation
• High level of time management and organisation with attention to detail
• Good office software skills
• Formal, professional, self-confident appearance
• High level of commitment
• Collaborative working style

For more information please feel free to contact us by email or send your complete application documents including application letter, curriculum vitae and education certificates in a single pdf file to d.lorenz[at]kma-filter.de.

上班地址：上海市嘉定区马陆镇