Our client:

Our client is a world leading insurance company

Benefits:  

• Double pay/ Performance bonus
• 14 days annual leave
• Medical Insurance/ Dental Insurance
• Maternity leave/ Paternity leave
• On the job training

Job responsibilities:

• Provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services.
• Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling
• Arrange follow up call to respond to customer feedback in a timely and professional manner

Job requirements:

• Form 5 or above 
• 2 years of experience in Customer Service / Call Centre experience
• IIQE paper 1, 3, 5 is preferred, candidates withount IIQE will be considered as well
• Good written/spoken English/Chinese (incl. Mandarin)
• Customer focused, highly organized and able to meet tight deadline
• Able to adapt to changes and work under pressure
• Positive and proactive