Customer Service Officer / Senior Customer Service Representative, General Banking Services - Hang Seng Bank (HK)
HSBCKowloon Bay, KowloonUpdate time: July 20,2019
Job Description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Service Officer / Senior Customer Service Representative, General Banking Services
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Customer Service Officer / Senior Customer Service Representative, General Banking Services .
We are currently seeking high caliber professionals to join our team as Customer Service Officer / Senior Customer Service Representative, General Banking Services .
Principal responsibilities:
- Delivers professional customer service through answering investments & eBanking enquires by phone and email for personal customers to achieve committed phone performance pledges
- Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
- Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
- Handles customer complaints properly and performs necessary investigation
- Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
- Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities
Qualifications
Requirements:
- Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
- Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 an advantage
- Minimum 2 years’ of retail banking experience; with knowledge of investment products an advantage
- Willing to work shift hours
- Strong customer service orientation, with good communication and problem solving skills
- Proficiency in both English and Chinese, with fluency in Putonghua an advantage
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
(Candidates with less experience will be considered for the position of Senior Customer Service Representative )
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