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Customer Service Officer, Securities and Retail Margin Services - Hang Seng Bank (HK)
HSBCKowloon Bay, KowloonUpdate time: April 16,2019
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Job Description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Service Officer, Securities & Retail Margin Services Section
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our Securities & Retail Margin Services Section as Customer Service Officer
Principal responsibilities
  • Handle securities and FX margin trading enquiries from premium customers
  • Provide excellent customer services and execute customer dealing orders promptly and accurately
  • Handle customer complaints and support daily operations to ensure all activities are in compliance with the requirements of the Bank and regulatory authorities
  • Propose and implement streamlining initiatives to improve operational efficiency

Qualifications

Requirements
  • Diploma in a related discipline or other relevant qualification
  • Passes in Hong Kong Securities Institute Licensing Examinations
  • Minimum one year of retail banking experience with knowledge of securities trading or FX margin trading operations
  • Good communication and interpersonal skills
  • Strong self-motivation, with the ability to work independently and under pressure
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
(Candidates with more experience will be considered for the position of Senior Customer Service Officer, Securities & Retail Margin Services Section .)

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