Summary:

This position provides expert internal and external customer service and sales support for eCommerce business. Assists with maintaining performance expectations to further enhance Arrow’s position. This role is responsible for handling more complex discrepancies, interfacing with customers, recommending solutions and/or action plans to the eCommerce team.

Primary Duties & Responsibilities:

• Receives voice, chat and e-mail interactions and initiates prompt and professional outbound communications
• Handles inbound inquiries in regards to sales support, technical support, basic product and service questions
• Communicates updates to customers in accordance with established service level standards
• Support internal and external customers to result service issues including; browser issues, links and access
• Deliver training to internal and external customers; helping customers learn to use our web tools
• Document common questions and accurate responses
• Refer existing customers and potential sales leads as appropriate
• Communicate to User Experience personnel suggestions for site and service improvement based on customer interactions

Basic Qualifications:

• Associates degree or equivalent
• 1 to 2 years related experience, excellent university graduates can also be considered.
• Fluent English
• Strong customer service skills and must enjoy daily contact with clients via phone, email and chat
• Good understanding of e-commerce business and tools
• Experienced in using internet-based chat, instant messaging and related communication tools
• Excellent written and verbal communications
• Ambiguity is required and desire for changes and improvements
• Work experience in a global environment
• Oracle knowledge is a plus

上班地址：裕通路100号宝矿洲际商务中心11楼