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Customer Service Officer – Campaign Management
Dah Sing Bank 大新銀行Hong KongUpdate time: August 2,2019
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Job Description

Job Purpose:

Reporting to the Assistant Manager, you will be responsible for working with other departments on new products/ programs/ campaigns launching and Call Centre new or existing systems development, enhancement & implementation. You will also be responsible for designing UAT test cases, setting up the UAT environment, assist/ backup manager to document and maintain the old test cases for future usage




Main Responsibilities:

  • To review and comment the marketing materials and consolidate all feedback to business partners
  • To develop, implement and enhance new & existing Call Center System projects such as Cardlink, LOS, CSS, Siebel, BOSS, VRU etc
  • To review the Functional Specification, User Requirements & Test Plan and then to consolidate comment / feedback from internal users
  • Attend User Requirement meeting for requirement discussion with ITD,ODD & Vendors
  • Prepare UAT test cases & set up UAT environment
  • Conduct UAT testing to ensure the new system setting are up to user requirement standard
  • Assist Manager to ensure smoothly migration of system within the department
  • Assist front-line staff to smoothly migrate to the new replacement system


Requirements:


  • University graduate in Information Technology, Computer Science or equivalent with minimum 3 years working experience preferably in retail banking / consumer products, or lower academic qualifications with substantial years of relevant experience.
  • Good knowledge of functional test automation, test management tools and practices
  • Logical thinker, result-oriented and with project handling, problem solving and analytical skills
  • Good interpersonal and communication skills with ability to deal with different parties
  • A wide knowledge of IT hardware, software, operations and networks
  • Good command of spoken and written English and Chinese

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