Primary Responsibility:

• Provides pre-sales and after-sales service to customers.
• Represents the procedures of the customer service department.
• Cross function as a bridge to make sure project achievement
• Follow up and resolve the complaint from client. Handle customer returns and exchanges.
• Expedites service and repairs. Provides special pricing for non-standard items.
• Also directs and coordinates the processing of sales orders. Monitors sales order system to ensure accurate receipt and booking of sales orders.
• Tracks sale shipments, delivery, billing and backlog activities, providing internal sales reports when necessary.
• Responds to inquiries regarding status of orders and resolves customer order difficulties.
• Monitoring, planning and implementation of whole sales orders that support order processing activities
• Coordinates with Sales Representatives to provide sales documentation and satisfy customer requirements

Experience & Education:

• Bachelor’s Degree and over 5 years of related experience.
• To manage CSR team for both sales administration and service customer service
• Vital on communication from sales to corporate.
• Fluent English and Oracle experience are preffered.

上班地址：深圳