• Lead and motivate team members to ensure timely, friendly, and excellent Customer Service;
• Lead CS team on overall transportation business includes sea and air and railway and warehouse and supply chain process, import and export, collect and prepaid, and key account shipments.
• Supervise all daily operations of CS team members and ensure compliance within SOPs, current procedures, and Company's policies
• Maintain customer relationship for key accounts and ensure to match all key account requirement well.
• Distribute instructions and ensure CS team members to follow up and operate in line;
• Build and keep good relationship with all vendors and carriers in order to build up CBX GLOBAL Chongqing pricing structure.
• Maintain regular customer tariffs and monitor all activities including rate or service updates.
• Handle Customers' complaints, claims follow ups, and coordinate with other concerned departments on related issues,whatever are FOB customers or FREEHAND customers.
• To guide and train both new and existing team members regularly.
• Monitor team members' performance and workload consistently; and provide assistance where and when necessary.
• Conduct regular reviews of existing manual and system procedures then propose improvement / changes where required. Follow up on the proposal, carry out the implementation on the process improvement proposal, checking and affirming the result of the changes to the upper management.
• Back up for other team members when necessary.

Requirements:

• People Management and Leadership skills
  (Recruitment/Selection/Training & Development/Coaching/Performance Management) ·
• Organizational skills (prioritize, plan, assign and control) ·
• Decision-making capabilities
• System (Internal) focused ·
• Analytical Skills (Analytical / Creative Thinking) ·
• Process and Project Management skills ·
• Able to work in a diverse environment ·
• Communication & Interpersonal skills ·
• Ability to communicate effectively in both oral and writing. ·
• Risk control ·
• Finance knowledge ·
• HR Knowledge

上班地址：上海市黄浦区延安东路700号港泰广场