CUSTOMER SERVICE EXECUTIVE (MANDARIN SPEAKING)
To be based in Kuala Lumpur, Malaysia

To provide quality customer service experience in handling chat, video chat, in-coming call and out-going call. Managing customer’s general enquiry, technical enquiry and escalations.

Job Responsibilities:

- Able to read, write and speak Mandarin.
- Managing customer’s general enquiry, technical enquiry and escalations.
- Using analytical skills to provide solution options for customers.
- Required to exercise critical thinking skills in providing solution to resolve customer issue.
- Excellent interpersonal and customer service skills.
- Build rapport with customer and ensure follow up on request, enquiries and services.
- Handle chat, video chat, customer feedback, e-mails, incoming and outgoing calls.
- Ensure high quality customer service at all times.

Qualifications & Requirements:

- Degree in any related field.
- Must be able to read, write and speak Mandarin.
- Fresh graduates are encouraged to experience working opportunity.
- Mon to Fri work day. With Sat and Sun off day.
- Shift rotation with last shift ending at 11:00pm.
- Training provided.
- 9 hours shift (including 1 hour meal break).

Additional Information:

- We are looking for immediate hiring.
- We provide an awesome working environment and location.
- Opportunity for growth in career advancement.
- Attractive sales driven remuneration program.
- Only China & Taiwan Mandarin speaking candidates.
- Those interested please take action and kindly apply online soonest.

We offer a great platform for growth in terms of experience, skills and personal development & attractive remuneration programs. We practice a vibrant & energetic office culture.