Key Accountabilities

• Responsible for resolving customer’s enquiries by phone call and email. Working with other function to find solution and feedback to customers.
• Provides after-sales service to customer, such as: lead time check, delivery check, payment issue, invoice issues, work flow inquiry, contract approval management and so on。
• Process goods return and ensure customer has smooth experience in returning goods to R
• Handle customer payment enquiries
• Follow up on all Open Orders and Back Orders to meet billing targets
• Handling complains with good communication skill. Coordinate internal resource to work out final solution and satisfy customer.
• Well understand customer needs and provide professional and gracious service to customer.
• Process necessary correspondences, invoices or any documentations required by customers thru fax and emails
• Identify buy signal during the communication. Record sales leads, new valuable contact information.
• Provide replacement, accessory products to customer and enhance upselling and crossing selling.
• Other jobs arranged by Team Leader or Team Manager.

Person Specification

• Education Qualification �Cuniversity graduate from any discipline
• Excellent oral and written English communication skills both internal and external. Passionate to deliver excellent service to customers. Strong service mindset.
• Basic Keyboard skills are essential �C typing test minimum attain average score.
• Basic Internet knowledge essential.
• Basic knowledge of Microsoft Word/Excel/PowerPoint and Outlook essential.
• Fast learner and good team player.

上班地址：佛山市南海区桂城街道融和25号荣耀国际金融中心

地图

欧时 RS Components是享誉全球的电子元器件及MRO工业品分销商与品质服务供应商。提供来自2500多个制造商品牌，超过50万种商品。全球配送网络保证您的货品及时免费送达。配合专属于工程师的社区DesignSpark，为中国的工程师和采购专家提供专业、贴心、优质的服务