1.Responsible for sales order and Loan machine order handling in Oracle, include order entry, payment confirm, transportation arrangement and follow up, complaint handle.
2.Communication with customers and sales teams for order information inquiry, complaint follow, rebate, marketing program explanation such as new product introduction, marketing materials distribution, promotion, etc.
3.Follow up order stock available status with related colleagues.
5.Communication with related dept. Such as Fin., Credit service ,Warehouse for order payment and invoice related issues.
6.VAT invoice checking and sending to customer.
7.Coordinate with 3rd party logistics to schedule shipments delivery, follow up the distribution status and handle customers’ complaints including quality and non-quality issues via CAIR system timely.
8.Provide measurements report to the Supervisor for continuous customer service improvement.

Requires: University graduation or equivalent training, 3 year working experience in customer service, ERP system experience is preferred. pleasant and confident telephone manner and excellent interpersonal/communication skills. Proficiency of Office software, familiar with English in written is preferred.