请在简历中写明税前薪资要求，否则不予安排面试，谢谢

General Responsibilities:

Smooth communication with Key account including overseas and domestic client representatives

与海外和国内客户的沟通

Contact window to client in terms of Customs Clearance and documentation

清关及相关单证方面与客户沟通的窗口

Timely communication and close cooperation with Warehouse Supervisor to ensure smoothly overall cargo and documentation flow at the synchronized pace

及时与仓库主管沟通并保持密切合作，确保货物流、单证流同步、顺畅

Detailed Responsibilities:

Receive orders from client and support client to ensure related information, documents complete and compliant;

从客户处接收订单，确保相关信息、单证齐全、正确

Proactive problem solving, take the lead to handle contingent case if occur and actions as client instructions

积极处理问题，如有异常状况，应主动处理、解决; 按客户指示采取必要措施

To coordinate internal and external resources and handle rush orders properly, or seek immediate support from warehouse.

协调内部和外部资源，合理处理紧急订单，或寻求仓库等部门的紧急支持。

Inform customer timely of solution plans and progress of handling

及时通知客户解决方案和问题处理的进程。

Ensure necessary reporting according to standard operation procedures, both internal and external

根据流程规定，做好内、外部汇报工作

Close cooperation with OPS supervisor to ensure cargo and documentation flow at the same pace

与操作主管密切合作，确保货物、单证同步进行

Continuous improvement task taker to maintain high level services to dedicated client

持续改进以确保高的服务水平

Entry warehouse management system

仓库管理系统录入

Support warehouse supervisor for the stocktaking

配合仓库主管盘点工作

Familiar with CIQ

熟悉保税区海关台账系统

Communications

Internal – OPS team, freight forwarding team, FIN team

External – dedicated client, Broker

Competency & Qualifications:

Communication: Strong communication skill, service etiquette and real;

Customer Service: Strongly sales oriented with excellent service etiquette;

Team Work: Cooperative, and real team player with broad business insight;

People Management: Self-disciplined and good time management;

Problem Solving: Strong analytical skills and be solution provider;

Result Orientation: Can use resources to achieve goals and objectives within timeline.

Qualifications & Requirements:

Knowledge & Skills:

Familiar with customer service role and management, Customs clearance procedure in FTZ and documentation flow;

熟悉客服角色及管理技能，熟悉保税区报关及相关单证流程

Skillful communication with internal and external

熟练与内、外沟通的技巧

Good spoken & written English,

英语较佳

Skills in MS-Office software

熟练Office软件操作

Education & Training: Junior college degree or above

大专以上学历

Experience：2+ year work experiences in same industry with customer service function, background for global 3PL/forwarder will be preferred.

2年及以上客户服务相关工作经验，3PL/货代行业尤佳

Personal Characteristics Accountable and responsible, Positive attitude under high pressure, patience.

责任心强，积极主动，能在压力下工作，有耐心

Must be aborative, and proactive

主动，细心

上班地址：洋山报税港区港茂路123号2号楼1层07室