Responsibilities

Perform informal and formal needs assessments for each customer to recommend appropriate goods and services

Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease

Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times

Participate in training and professional development and put new skills to immediate and meaningful use

Foster a positive and pleasant working relationship with members of the customer service sales team

Familiarize yourself with current information about services and products available for customers

Accurately record customer demographics, sales orders, or other information digitally or in written form

Communicate with clients in Chinese or refer them to a capable member of the team

Qualifications

2+ years of customer service or sales experience preferred

Ability to cooperate with and support other members of customer service team

Strong verbal communication skills in English.

Willingness to interact daily with customers from a wide range of cultures and backgrounds

Must be comfortable working independently and making minor decisions without direct supervision

Good sense of organization and keen attention to detail

Knowledge of customer service best practices and desire to participate in trainings and professional development

Ability to perform well in a fast-paced working environment