Purpose & general responsibilities of the position:

• Ensure smooth Import task operation in adherence to client SOP
• Provide good customer service to consignee and customer
• SCM performance management
• Good team spirit
• Logistics expertise consultancy and optimization

Specific responsibilities of the position:

• Ensure smooth Import task operation in adherence to client SOP

• Ensure smooth operation in adherence to client SOP;

• On water report follow up on daily basis, track & trace and inform consignee about shipment delay timely, to help enhance ”to door” visibility to customer;

• Daily follow up on KPI and Tarifa system update;

• Reply internal and external email within 24 hours;

• Exceptional case follow up and resolution in a timely manner;

• Provide good customer service to consignee and customer

• Improve satisfaction level of internal parties and external 3PLs;

• Answer telephone in three rings;

• Deliver service with high data quality and timely response;

• Enhance effective communication with consignee and relating partners to build up good relationship;
  

• SCM performance management

• Manage SCMs performance adhere to the requirement of SOP;

• Coordinate with all SCMs for import process, including coordinating the origin performance, such as on time document collection;

• Monitor and evaluate SCM performance on regualr basis, KPI set up and optimization;

• Work with SCMs to manage exceptional case and always help customer make the best decision upon considering efficiency and extra cost balance;

• Audit the debit note of SCMs based on agreement tariff;

• Show good team spirit

• Backup and give support to teammates when necessary;

• Actively participate in team activities;

• Initiatively seek continuous improvement in working efficiency and share ebst pracrise within the team;

• Logistics expertise consultancy and optimization

• Provide professional logistics advice to customer for consultancy;

• Organize concall to discuss solution for emergency with joint efforts of internal parties and external SCMs;
  

Measurement / success criteria of the position:

• Personal Objectives
• Company Values
• Potential rating

Learning opportunities in the position:

• Operation knowledge Ocean and Ai

• Professional customer service skills

• Problem-solving skills

• Communication skill
  

Authority and powers reserved for:

上班地址：黄浦区，蒙自路757号歌斐中心26楼