The Job: 

• Strategic sourcing of offers, brands and partners
• Negotiation of commercials, ongoing and promotions
• Management of the supplier contracts & maintenance processes - e.g. renewal, filing
• Review and recommendation on partner management efficiencies for end to end reward process
• Invoicing & reporting - Collation of supporting docs, reporting
• Reporting on partner performance including delivery, stock management to support promotions & product success
• Ownership of quality metrics and processes. Ensure current business processes are documented and executed 
• Provide training on program and product knowledge to partners 
• Serve as the day-to-day contact for all rewards related issue escalations (if required). 
• Provide rewards management reports for use, by agreed deadlines. 
• Offer set up within necessary platforms
• Promotional offer management and execution

The Person: 

• Minimum 3 years related experience in retail operations or with marketing background, managerial experience will be an advantage 
• Good English verbal and written communications skills, Fluent Cantonese.
• Detail-oriented 
• Ability to build strong internal and external relationships 
• Strong organizational and planning skills 
• Strong ability to multi task 
• Proven experience in motivating, leading and mentoring team members 
• Computer literate with ability to learn client-specific systems 
• Good understanding of Microsoft Office products 
• Good typing/keyboard skills 
• Marketing of products/services in an eCommerce related field an advantage 

Useful characteristics include: 

• Thorough understanding of Service Level Agreement (SLA) 
• Flexible and adaptable to changing environments, with an approachable manner 
• Demonstrate the ability to work under pressure with a high level of judgment 

Reports to: Head of Operations