Customer Quality Service Engineer
Continental连云港市Update time: May 18,2019
Job Description
Description
Mission/Purpose of Position
Management to customer quality requirement and get high satisfaction.Customer Complaint, improvement, warranty issue, Customer satisfaction
Main Tasks
Customer complaint(VW/Suzuki/ZF/ChangAn/Volvo/FAW/Geely/BMW)
Warranty
Customer Quality Calculation
Customer specific general
Customer Audit( In mass production)
Customer performance rating
Change management
Required experience
College degree or coequal degree, CET6 and good listening/speaking, written at English
One year quality experience or semiconductor, knowledge of Applied Physics, good communication skills, know quality tools(8D/SPC, FMEA ETC.)
Basic for management project
Management to customer quality requirement and get high satisfaction.Customer Complaint, improvement, warranty issue, Customer satisfaction
Main Tasks
Customer complaint(VW/Suzuki/ZF/ChangAn/Volvo/FAW/Geely/BMW)
- Problem solving/8D
- Cycle time control
- Quality Status _PPM
- Sorting Management
Warranty
- Warranty agreement
- Analysis
- Appeal to customer
- Quality Dispute
Customer Quality Calculation
- Handle Issue according Customer Complaint Management
- Problem Solving & Corrective Action
- Follow BUspecific requirements (if applicable, e.g. for escalation)
Customer specific general
- Customer questionary
- Customer Manual
- Customer requirement feedback, eg. engineering ,operations
- Legal application
Customer Audit( In mass production)
- Regular Audit
- SelfAudit
- Corrective action
Customer performance rating
- Customer portal
- Inquire
- Score card
- Corrective action
- Award monitor /plan
Change management
- PPAP document /PSW
- Deviation
- Communication window
Required experience
College degree or coequal degree, CET6 and good listening/speaking, written at English
One year quality experience or semiconductor, knowledge of Applied Physics, good communication skills, know quality tools(8D/SPC, FMEA ETC.)
Basic for management project
Qualifications
Mission/Purpose of Position
Management to customer quality requirement and get high satisfaction.Customer Complaint, improvement, warranty issue, Customer satisfaction
Main Tasks
Customer complaint(VW/Suzuki/ZF/ChangAn/Volvo/FAW/Geely/BMW)
Warranty
Customer Quality Calculation
Customer specific general
Customer Audit( In mass production)
Customer performance rating
Change management
Required experience
College degree or coequal degree, CET6 and good listening/speaking, written at English
One year quality experience or semiconductor, knowledge of Applied Physics, good communication skills, know quality tools(8D/SPC, FMEA ETC.)
Basic for management project
Management to customer quality requirement and get high satisfaction.Customer Complaint, improvement, warranty issue, Customer satisfaction
Main Tasks
Customer complaint(VW/Suzuki/ZF/ChangAn/Volvo/FAW/Geely/BMW)
- Problem solving/8D
- Cycle time control
- Quality Status _PPM
- Sorting Management
Warranty
- Warranty agreement
- Analysis
- Appeal to customer
- Quality Dispute
Customer Quality Calculation
- Handle Issue according Customer Complaint Management
- Problem Solving & Corrective Action
- Follow BUspecific requirements (if applicable, e.g. for escalation)
Customer specific general
- Customer questionary
- Customer Manual
- Customer requirement feedback, eg. engineering ,operations
- Legal application
Customer Audit( In mass production)
- Regular Audit
- SelfAudit
- Corrective action
Customer performance rating
- Customer portal
- Inquire
- Score card
- Corrective action
- Award monitor /plan
Change management
- PPAP document /PSW
- Deviation
- Communication window
Required experience
College degree or coequal degree, CET6 and good listening/speaking, written at English
One year quality experience or semiconductor, knowledge of Applied Physics, good communication skills, know quality tools(8D/SPC, FMEA ETC.)
Basic for management project
The Chassis & Safety division develops, produces and markets intelligent systems to improve driving safety and vehicle dynamics. The direction for the division is clear: The future of mobility leads to automated driving. Integrated active and passive safety technologies and products that support vehicle dynamics provide greater safety, comfort and convenience. They create an excellent foundation for working together to achieve the goal of accident-free driving (Vision Zero).
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