Major Duties & Accountabilities 主要职责

• Support Customer Operations Excellence team to handle customer-specific operational queries across all origins from external and internal parties.

• Fully understand customer-specific SOPs and all requirements. Work with internal stakeholders to help ensure the SOP is well executed across all Asia origins according to customer requirements.

• Familiar with internal operational system and support on operations as well as function testing in system for Customer Operations Excellence team.

• Leverage a set of pre-defined tools, or support in creating new tools to track and monitor operational performance and identify gaps in service or leading indicators that could impact service.

• Conduct basic operational data analysis and verification when needed, to ensure data accuracy and integrity for the reports shared with customers and internal teams for visibility / actions.

• Support Customer Operations Manager to work with origins on creating CAPs, and track executions.

• Proactively identify operational process improvements that could be mutually beneficial to CDS and our customers.

• Report into and support Manager – Customer Operations Excellence in the ongoing design and evaluation of tools to facilitate efficient customer operations management.

Qualification任职要求

• University graduate with Associate Degree or above

• 2+ years of working experience in supply chain, logistics, or operations, knowledge in freight forwarding and buyer consolidations business is preferred

• Experience on sizable key accounts or exposure to programs / projects is preferred

• Ability to embrace and adapt to changes with a positive and proactive attitude, willing to learn and take challenges; Process-driven individual with proven ability in operational execution

• Excellent interpersonal and globally adaptable communication skills

• Good language skills, intermediate level or above in written and spoken English

• Excellent systems skills including Microsoft Office, SQL knowledge an asset

公司福利：
1. 试用期即买五险一金
2. 试用期后买商业保险
3. 生日派对，员工旅行，圣诞派对，年会抽奖
4. 全勤奖，内部人才推荐奖
5. 试用期后，服务满一年带薪年假10天及病假7天
6. 年终双薪及奖金

上班时间：
1. 五天制，周一至周五，9:00-17:30，午休12:30-14:00
2. 周末双休，法定节假日按国务院通知放假

上班地址：建设路2020号南方证券大厦A座13楼