CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 56th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

In this position, you will:

• Help solicit opinions from team players on customer feedback analysis
• Study, classify customer feedback and generalize issues for continuous service improvement
• Review current business operation, evaluate and streamline the workflow and procedures
• Maintain and periodically review on system selection and requirement for effective and efficient feedback collection
• Able to conduct research on identified issues to explore the in-depth customer behaviour and expectation
• Other ad hoc duties as assigned

To be successful in this position, you should meet the following requirements:

• Higher Diploma or tertiary education in business or statistics related disciplines
• At least 3-5 years of relevant working experience as analyst / researcher / supervisor in academic or business fields
• Strong in analytical and communication skills
• Sound PC knowledge (e.g. Word, Excel, Access, research tools etc)
• Knowledge of OLAP tools like SAS, COGNOS is preferable 
• Proficiency in English, Chinese and Putonghua is a must
• Less experience will be considered as Senior Customer Feedback Analyst

When you work:

• 5 days work 

What you enjoy:

• Double pay
• Discretionary bonus
• Life insurance
• Medical insurance
• Annual leave
• Birhtday leave
• Birthday gift
• Marriage leave
• Compassionate leave
• Staff discount
  
  

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

Please submit your application to us by clicking the Apply Now button and send your full resume with your availability, current and expected salary to us.