Key Responsibilities

• Performs all standard service activities through Tier I unassisted.  
• Performs standard Tier II with assistance.  
• Able to perform routine preventative maintenance within established timeframes.  
• Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls.  
• May participate in projects to reduce costs and increase uptime.
• Verifies operational quality of system equipment.  
• Assists senior engineers as needed.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.  
• Ability to diagnose and resolve technical problems.  
• Uses training and experience to identify some process, software or hardware related system problems.
• Strives to perform BKM’s.  
• Uses knowledge management systems.  
• Follows all IP guidelines.
• Assumes responsibility for complete customer satisfaction within work area.  
• Assists in planning, communicating, and coordinating support plans with customer management.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for  full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Qualifications

Education:

Associate's Degree

Skills

Certifications:

Languages:

Years of Experience:

2 - 4 Years

Work Experience:

Additional Information

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.