CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 56th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Division: Customer Services

In this position, you will:

• Oversee the Call Centre performance to achieve service targets set by the Company
• Ensure the smooth running of Call Centre operation in a cost effective and efficient manner.
• Ensure all enquiries and complaints are dealt with a professional and timely manner with high level of customer satisfaction
• Ensure customer feedback are gathered and reflected to relevant departments for service review, enhance or problem fixing in a timely and controlled manner to ensure customer satisfaction
• Actively involve in budget and manpower planning and ensure operating expenses are deployed to the maximum benefit within approved budget
• Review and modify policy and procedures to cope with the development of the company
• Prepare statistical report with detail analysis for management’s review, planning and development
• Manage the workforce to ensure optimal productivity and good morae are achieved
• Closely liaise with other departments / Division to ensure strong back-end support and streamline operation issue
• Work with other department / Division to explore new service opportunities
• Ensure the performance of outsourcing partner can meet with our target standard and requirement and the operations is in compliance with company standard procedure and guideline
• Recommend system automation and review procedure on a regular basis in order to uplift operation efficiencies

To be successful in this position, you should meet the following requirements:

• Tertiary education or Degree holder
• Minimum 10 years experience in telecommunication industry with at least 5 years at managerial level or above
• Hand-on experience in call center operation; able to work under pressure and independent; good management and interpersonal skill and strong customer service sense
• Hands-on experience in PC operation (e.g. Word, Excel, PowerPoint)
• Good command of spoken & written English & Chinese

When you work:

• 5 days work
• 8 hours/day

What you enjoy:

• Double pay
• Discretionary Performance bonus
• Life insurance
• Medical insurance
• Meal allowance
• Education subsidies
• Birthday gift
• Marriage leave
• Birthday leave
• Staff discount

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

Please submit your application to us by clicking the 立即申請 button and send your full resume with your availability, current and expected salary to us.