Responsibilities:

• Provide follow up service to orphan customer, eg: explain plan feature, inform the pending item, provide guidance on policy changes.. etc.
• Handle agent assignment request for orphan customer
• Handle online VHIS product or other sales channel enquiries and after-sales service
• Achieve Team monthly & yearly KPIs
• Deliver prompt response and good customer service within established turnaround standard
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Resolve and follow up thoroughly customer enquiry and soft-complaints. If necessary, identify and escalate priority issues to manager
• Updates job knowledge by studying new product descriptions; participating in educational opportunities and undertaking e-learning exam and training

Requirements:

• Post-Secondary with customer service experience.
• Candidates familiar with bank or Insurance background is an advantages
• IIQE License 1, 3 & 5 preferred
• Good spoken and written in both English and Chinese (Mandarin and Cantonese)
• Customer-oriented with passion, patience and caring attitude
• Good interpersonal and communication skills
• Candidates with no concern over shift duty will be given priority
• Good Computer Literacy
• Fresh graduates are welcome