Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Customer Care Engineer, you will be responsible for providing better service to customer including option selection, robot training, robot technology support, etc. to make customer satisfaction, for Robotics & Discrete Automation Business Area in Shanghai, China.

Reporting to the Operations Manager, you will train the customer to use ABB robot well..

Your responsibilities

• Supporting sales or customer to select the option of robots according to customer usage requirement
• Answering the question for ABB robot technology clear
• Training the customer to use ABB robot well
• Introducing ABB robotic highlight to customer
• Supporting customer to solve the issue during onsite commissioning, including program optimization
• Supporting to solve the customer complain and root cause analysis in time, special on robot application side

Your background

• 3 years of working experience in robot application
• Good foundation in electrical and electronic, understand PLC controller well
• Excellent PC skill, proficient in Microsoft software including CAD, PowerPoint, Excel, Word
• A bachelor’s degree or above, major in automation, electric or related field
• Good communication and interpersonal skills.
• Good organizational skills and attention to detail, able to work under pressure and travel frequently
• Fluency in English