Position Description: We are Lenovo! Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world. We are dedicated to fostering an environment that encourages entrepreneurism and ownership a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact. Come & join our international team that supports our customers. Customer Care Case Specialist is responsible for: •  responding and negotiating a resolution for Lenovo customers who have brought forward a complaint about Lenovo services. •  the resolution of assigned customer satisfaction issues while maintaining and enhancing positive and constructive client relationships •  ensuring that Customer Satisfaction is maintained •  protecting Lenovo's reputation as a 1st Class supplier of Services •  Driving E2E improvement of processes with focus on SLAs, quality and cost- saving •  Tracking & recording all case history in MSD tool with correct data #### Position Requirements: • Strong bilingual verbal and written communication skills - English + other Western European language. • At least 2 years of customer care experience proving customer facing skills (phone and email) • Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition. • Strong organizational skills with the ability to multi-task and attend to details. • Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty. • Ability to respond to periods of high volume and high stress. Base gross monthly salary from minimum 1500 EUR and above, depending on experience + variable part 12% of your annual earnings What We Will Offer You: • An open and stimulating environment within one of the most forward thinking IT companies • Flat structures and fast decision-making processes • A modern and flexible way of working to combine personal and professional life, working from home • An international team with a high focus on Gender Diversity • Attractive compensation package We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity and basis of disability or any state protected class. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.