Job Description

• Handle customer inquiries from different incoming channels e.g. phone, fax, email, digital media,etc.
• Protect customers' privacy by verifying customer's personal information
• Provide customers with product and service information
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Update job knowledge by studying new product descriptions; participating in educational opportunities, and undertaking e-learning exam and training
• Document all call information according to standard operating procedures
• Identify and escalate priority issues
• Manage and resolve customer complaints

Qualifications

• Post-Secondary / F.5 or above with 1 year of customer service experience.
• Candidates familiar with Insurance background is an advantages
• Good spoken and writing in both English and Chinese (Mandarin and Cantonese)
• Customer-oriented with passion, patience and caring attitude
• Good interpersonal and communication skills
• Good Computer Literacy
• IIQE License 1, 3 & 5 preferred
• Candidates with no concern over shift duty will be given priority