Description

• Handle general enquiries from internal and external customers
• Ensure daily work management is maintained - hotline, voice mail, web chat, email enquiry.
• Follow up and liaise with relevant parties (such as supervisor, team leader or back office) to meet customers' needs
• Contribute to achieve agreed SLAs and service standards
• Involve in ad hoc projects and administrative work

Qualifications

• University graduate
• At least 2 years' experience in customer service in insurance companies
• Proficient in both spoken & written English & Chinese
• Good communication & interpersonal skills
• Attentive to details and well organized
• Willing to learn and self-initiated
• Good command of MS Office including Word & Excel
• Qualified license of IIQE - Paper 1 & Paper 2