Role and Responsibilities 

• Handle customer enquiries in a timely manner from different digital channels, including Email, Web Chat and Letter etc. 
• Maintain good customer relationship and promote the company’s services
• Liaise with internal departments to ensure proper resolution of customer enquiries
• Address customer feedback/ complaints professionally

Qualifications and Education Requirements

• Higher Diploma, Associate Degree or University Degree holder
• At least 2 years working experience in contact center and/or insurance industry
• Good command of spoken and written English and Chinese & PC skills
• Good interpersonal skills, self-initiative with a passion for customer centricity
• Attentive to details, well-organized with good problem-solving skills
• IIQE I , III & V insurance license and LOMA preferred