• Provides operational support to the Market Tech Delivery Leadership (Market TDL and MU TDLs)

1.Acts as primary operational interface for the Market TDL, providing advice on management information interpretation and actions to improve metric performance

2.Drives implementation and tracking of cost management initiatives as needed

3.Consolidates and directs other ad-hoc operational tasks such as management information and analysis, as needed

•Manages Delivery Portfolio management review governance activities, including preparation for upwards reviews

1.Builds, maintains, and drives MU portfolio reviews

2.Analyses key data and prepares insights for MU Tech reviews

•Manages and monitors MU implementation of the Delivery strategic initiatives and programs

•Operates and manages key portfolio operational, recognition, and growth activities, including below (may evolve over time):

1.Structuring and driving portfolio participation in growth programs and campaigns such as Upsell

2.Operating Delivery training activities, including program managing targeted training such as SI Masterclass and Deliver.Sell.Grow participation

3. Driving take up of Start Up and Start Up programs

4.Technology Services Lead appointments, goal alignment and management, and comms

5. Delivery recognition programs, including Wizards and success stories

•Drives security and resilience programs across the client contract, such as:

1.Managing contract portfolio security posture across Client Data Protection and Getting to Green

2. Business resilience and continuity programs and compliance

•Program manages productivity and delivery improvement activities, including implementation of global or Market programs such as:

1. Profitability improvements

2. Solution Contingency optimization

•Plays a full and collaborative role in the Tech Market Business Operations Team, and leads the Market Delivery Operations group

•Takes on additional team operational responsibilities as needed. Examples include:

1. Developing and running new delivery operations initiatives and ongoing processes

2. Representing Delivery interests in other operational forums, including regular meetings on reporting and relevant superuser groups

3. Driving improvements in delivery reporting

4. Coaches and develops resources as required

5. Proactively contributes to employee engagement and team morale

6. Participates in recruiting activities as needed

•Sustains Accenture’s culture and values

Primary Reporting Line To: AAPAC Technology Delivery Lead (Business) / AAPAC Tech DoO (Bus Ops) / Global Technology Delivery Operations Lead (Bus Ops)

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