Job Purpose 

Responsible for daily operations of remote account opening, staff payroll account opening, customer general & contact information change and return mail handling.

Key Responsibilities

• Check the account opening documentation of remote account and staff payroll account to ensure in compliance with internal policies, KYC, CDD, AML, FATCA & CRS
• Check the correctness and completeness of customer profile creation, deposit account set-up and related services request
• Check if the return mail record is updated and ensure the returned document is properly resent to customer
• Handle the inquiry from frontline colleagues
• Make suggestion(s) to enhance efficiency and streamline workflow of daily operations
• Participate in projects on automation of processing system and upgrading of customer services
• Handle ad-hoc matters and tasks assigned by Team Manager from time to time

Requirements

• Associate Degree or above
• 1 year of banking experience preferred
• Basic knowledge in banking policy and operational procedures
• Proficient in MS Office
• Prudent and attentive to details
• Good command of both written and spoken English and Chinese