【应届生】Contact Center Service and Sales Premier Relationship Mana..
汇丰银行(中国)有限公司ShanghaiUpdate time: August 26,2019
Job Description
Job Duties:
- To directly manage a portfolio of EBS/HML/Dormant/Advance clients and build quality customer relationship via professional service and needs fulfillment over Contact Centre platform (Virtual Relationship Manager);
- To support Premier International Manager in delivering up-to-standard business requirement, customer satisfaction and quality control;
- To grow NNM (net new money) of customers via main focus in liabilities, Foreign Exchange and Wealth Management product;
- To deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Bachelor degree holder
- Above 1 year working experience in Banking, Good communication and selling skills ,Contact Center experience (including Inbound and Outbound) is a plus
- Good understanding of Retail Banking & Wealth Management products / services
- Good spoken & written English and Mandarin
- Well organized and detail oriented
- Hardworking and efficient working attitude
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