POSITION SUMMARY

• First point of contact for the client on a project
• Run projects with minimal senior supervision
• Client management and development
• Line management responsibility for small team

PRIMARY RESPONSIBILITIES

Development of Client relationships:

• Good understanding of client business and market
• Maintain and nurture client relationships
• Develop new business from existing clients
• Manage and promote delivery to client expectations

Proposal process:

• Accountable for creation and integrity of proposal and pitch (focus on benefits)
• Responsible for turning complex research approaches into workable & profitable solutions

Project management:

• Suggest process improvements to suppliers and team
• Drive integration of team members to deliver excellence
• Clarify and manage roles and budget within project team
• Oversee change to meet business and client needs
• Manage the creation & review of materials to meet client needs

Analysis/reporting:

• Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need
• Analyse data patterns in detail to understand significance and identify appropriate action (Quality Assurance)

Financial management:

• Accountable for managing projects and team to drive positive GM and profit
• Pricing for success and profit
• Works with internal and external clients to identify cost effective solutions

Leadership, team and people management:

• Manage and assist team in developing account strategy
• Seek opportunities to share learning and coach/mentor team
• Ensure direct reports have objectives & development plans to support team goals and company strategy
• Assist in recruitment and development of staff in line with team and company needs

Communication:

• Actively listen and communicate openly with clients and internal teams
• Communicates proactively to transfer knowledge and guide understanding of standards and principles
• Clearly and accurately write reports, presentations and proposal documents
• Deliver client presentations

KNOWLEDGE AND SKILL REQUIREMENTS

Knowledge areas and experience:

• At least 5 years experience in Market Research, either agency or client side
• Knowledge of corporate financials
• Good knowledge of marketing and research
• Some knowledge of Healthcare Industry would be of great advantage
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Skills:

• Confident analysis and presentation skills
• Ability to advise the client and solve problems
• Good Negotiation skills
• Strong proposal and writing skills
• Excellent project management skills

Behavior dimensions:

• Creative, open-minded, motivated, eager to learn, has great team spirits, and mature
• Lead by example – promote personal accountability and ownership
• Nurture/develop team members through coaching and performance management
• Promote team spirit - Work in complementary and collaborative manner
• Manage conflict constructively

Professional Certifications:

• Market Research Codes of Conduct, including but not limited to EphMRA, ESOMAR, MRS, BHBIA and CASRO.
• Relevant Adverse Events Reporting from BHBIA and as per clients request
• WPP’s Legal & Ethics, Anti-Bribery & Corruption and Code of Conduct certification
  

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