The European Shared Services Retail Collections in Berlin is servicing accounts with a combined customer portfolio for Germany, Spain, Italy, France and BeNeLux. The focus of this department is to loss mitigation through the negotiating with customer to reach a payment arrangement. If payment arrangements are not possible the department is responsible for taking actions that reduce the potential credit loss for Daimler Mobility. Be a part of this exciting and dynamic challenge!

The owner of the position stewards self-responsible under the business scope of the customers assigned to them. The aim is to minimize risks, failures and losses by considering and respecting all internal and external requirements.

Your tasks will be:

• Responsible for retail areas negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements
  
• Use negotiation tools to determine a customers reason for delinquency
  
• Provide proactive thinking to utilize internal tool kit to assist customer in determining the proper resolution (payment, restructure, voluntary surrender)
  
• Provide restructuring agreements to qualified customers
  
• Provide support to collections third parties
  
• Manage of incoming and outcoming emails, letters, faxes and payments allocations

What we offer:

• 30 days of vacation
  
• Mobile work
  
• Teamevents