Description

Join a team that is changing millions of lives.

Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

Ready to join us? 

About this opportunity

Responsible for handling inquiries, requests and/or issues from the business for company products/services.  Handle clinical communication with internal and external stakeholders. Handle difficult customer situations and will take their issues/concerns/complaints to completion. Provide ideas and suggestions to improve the overall business, improve customer experience and/or specific clinical treatments. Ability to provide clinical leadership to treatments, quality and engineering. Establish treatment quality monitoring and clinical profiling. Involvement in clinical training at all levels (CAD Designers, clinical colleagues, customers, sales organization, etc.). Responsible for providing assistance to the sales organization. Provide input to research and development to improve existing products/ services and develop new ones. Participate in study groups as facilitator, host and/or organizer. Proficiency in all align treat proprietary software. Support the management of product safety reports by working with regulatory and quality assurance teams and propose ideas to improve product safety.

May be also involved in clinical hotline, inbound and outbound calls with customers to provide support and/or delivery of structured certification programs for customers.

 In this role, you will…

Involvement in clinical training at all levels. Handling inquiries, requests and/or issues from the business for company products/services such as Clinical communication with internal and external stakeholders and handle difficult customer situations. Provide ideas and suggestions to improve overall business, improve customer experience and/or specific clinical treatments.

 

MAJOR TRAINING TASKS

Clinical Inputs during the initial training phases.

Daily monitoring for treatments with quality issues.

SCOPE & COMPLEXITY

Applies basic knowledge of processes and procedures

Works on problems of limited scope

Builds stable working relationships internally.

EXPERTISE

Learns to use professional concepts

Applies company policies and procedures to resolve routine issues

This is an entry level position

In this role, you’ll need …

Requires a Dental Bachelor Degree from a five-year college or university

Typically, less than one year of directly related experience

May develop at this level for 2-3 years

Advance English

SKILLS /COMPETENCIES

This role need to demonstrate high potential to learn and adapt and to manage the company tools to track and improve his own performance as well as the technicians´.

Typically Requires:

Ability to coach and train individuals to ensure performance improvement.

Communicates effectively and assertively with teammates, RTT´s leaders and functional areas.

Ability to communicate effectively with customers and to assertively respond to their needs

Show interest in own and others development to improve performance

Results and team oriented: able to work under pressure to achieve goals

Agility to solve problems and to create innovative solutions

Show business understanding of metrics, KPI´s, systems, processes

Shows ability to provide excellent service to internal and external customers

Have demonstrated understanding of the company's tools (WCM, MES, OMS) or similar tracking tools

Project management tools understanding.

Sound like a good fit? 

Great! Click the Apply link below to let us know you are interested.  Not the right fit?  Don’t worry, there are lots more opportunities.  Please consider sharing this opportunity with others in your network. 

About Align

 Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

 

 

 

 

 

 

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Our Applicant Privacy Policies can be found here: http://jobs.jobvite.com/align-tech/